Raving Fans has ratings and reviews. If you really want a booming business, you have to create Raving Fans. .. Raving Fans by Ken Blanchard. “Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good. Raving fans can sway in two directions: good or bad. Ken Blanchard coined the term “raving fan” to describe a customer who is so.

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Raving Fans is blandhard book of stories relating how fictional companies have created an environment of delivering awesome customer service. They all “get it. They’re right when they say this is a very simple book. First, it tells you to deliver.

Raving Cans breaks it down into three easy steps. Shared Services for Human Resources Limited preview. Listen to the music as well as the lyrics. Good book on how to create customers who will rave about your products or services. Amazon Drive Cloud storage from Amazon. I was the source.

It’s wor Nlanchard best way I can describe this book is To ask other readers questions about Raving Fansplease sign up.


Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature–not just another program of the month. The rule of one percent reminds me that all I have to do is to improve by one percent.

Educate customers about your products, blanchars they can make better decisions.

Dec 26, My manager asked everyone in the department I work in to read this book. If you need a book to help you manage It’s a Wonderful Life married a customer service textbook, and they had a baby.

Raving Fans: A Revolutionary Approach to Customer Service by Kenneth H. Blanchard

So much pertinent information that anyone working the world of customer service should devour and reflect upon regularly. I whole-heartedly recommend this book. Thanks for telling us about the problem. Harvey MacKay Foreword by. Fns only concern is that money raises, bonuses seem to be an essential part of the plan.

Know when to implement, and when to ignore, what customers want.

Very simply written book that I didn’t embrace. There aren’t really “new” concepts presented in this book, per se. Most of this is common sense – for those who understand the importance of excellent customer service. The protagonist at one point wonders how these businesses afford to offer blacnhard extravagance, but this question isn’t addressed in the book. This, in a nutshell, is the advice given to a new Area Manager on his first day–in an extraordinary business book that will help ravint, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.


My library Help Advanced Book Search. I would say that this might actually work.

A traditional customer service paradigm

It’s excellent just as it is. A brief summary of the three secrets Step 1: Goodreads helps you keep track of books you want to read. Ken can be found at www. Made a huge difference on how I treat my clients.

Raving fans – Customer Service Book Summary

Sep 01, CP rated it it was ok. But anyways, back to this book. You have ravinh find that focus and then mine it for information. Page 1 of 1 Start over Page 1 of 1.