NORTH AMERICA RMA CHECKLIST You are sending your ASUS product in for inspection and Get the RMA Checklist Not the form you were looking for?. Upload a PDF or design from scratch flyers, magazines, books and more. Author: ydavidson, Catalog: Asus RMA CheckList, Published: Oct I am sending in my laptop for RMA. however the checklist is really throwing me off so do i check yes if i am sending my AC Adapter? or is that.

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Sending your precious Transformer tablet in for repair can be a daunting task. Add the shipping transit times and you should be looking at a day window.

RMA Submittal Form (USA or Canada Customers ONLY)

ASUS is not responsible for any of these components being damaged or lost. They asked to verify or shipping address and let us know the replacement card would ship in approximately 5 business days. I do suggest adding some kind of tracking, such as signature confirmation, to the shipping. Please find the attached credit card authorization form. Should there be any damages incurred during shipping, ASUS will not be held responsible.

Possible reasons for not receiving an Instant RMA and will receive a case only: You must log in or sign up to reply here. We were curious about how long it took to get a replacement card. A few helpful tips when completing the request for an Instant RMA: I think it is the really great deficiency of this device that it can’t be charged from any USB outlet. Yes, my password is: The ASUS disclaimer is shown below and we received permission to publish all correspondence on August 30th, Our technicians will need this for testing purposes.


Receive your tablet You finally receive your tablet. Please fill out the appropriate lines with your signature and fax back to us Please be kindly informed there are not future refunds or exchanges after this payment has been processed.

Share Share this post on Digg Del. The process rka simple and during the chat we were checkljst that we needed to send the card in fom service. If you found my post helpful click the “Thanks” button. We accepted the offer by responding to the e-mail within 2 hours of receiving it on August 11th. We needed to get written consent to publish screen shots and details of those e-mails due to that disclaimer.

If you are paranoid you could add insurance, but that tends to cost almost as much as the shipping does. A “void if removed” warranty sticker is also inspected and if technicians find the seal broken, this will also automatically void any existing manufacture warranty.

Bookmarks Bookmarks Digg Twitter Facebook del. HujinnDec 30, at 8: To prevent delays in processing your RMA, please remove all passwords i. Many folks on the forum have noted a day time frame. In Canada, it appears that the repair time is quicker than their neighboring facilities in Fremont and Jeffersonville. I was at their main ashs center and needless to say, their overall service was stellar.


Connectivity Please Select Connectivity. Turnaround time was as promised for notebooks while the other repair company servicing EeePCs seem to have under-qualified technicians servicing the Asus netbooks.

Asus RMA and Warranty Guide

Thank you for choosing ASUS! If you haven’t done so already, take pictures of all 6 sides of your tablet in a powered off state and one of it in a powered on state 7 pictures total.

If you are not the intended recipient firm receive it accidentally, please immediately notify the sender by e-mail and delete the message and any attachments from your computer system, and destroy all hard copies. Type of Credit Card: Nice cheecklist David, helpful as usual.

How to Send Your Tablet/Dock to Asus for Repair

Please be informed that we will not save any data from your previous notebook. You will need to provide your credit card information to Asus in order to proceed with the repair. Via email, via live chat, and via phone.

This information can also be applied to having the dock repaired. Please only click the submit button once. Share This Page Tweet.

A phone call however, will eventually get you to a live person who will begin your RMA process. Please write a detailed description of the problem s preferably typed and include it with the notebook.